Mar 22, 2002
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Spam: It’s completely out of control

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Chris Lewis walks a tightrope every day as leader of a spam-eradication team at a major telecommunications company.

He is the guardian of roughly 45,000 employees’ e-mail in-boxes, protecting against unsolicited commercial messages that are nearly doubling in number every five months–and costing an estimated $1 per piece in lost productivity. But perhaps just as important is Lewis’ ability to field the bad mail without discarding the good, such as potential business leads.

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